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Privacy Policy

1. Introduction
FABHEX (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, make an enquiry, place an order, or otherwise interact with us.
We process personal data in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.
2. Who We Are
FABHEX supplies handcrafted outdoor furniture under the BENCH FOR LIFE brand.
For the purposes of data protection law, FABHEX is the data controller of the personal data you provide to us through this website and in connection with our products and services.
Contact details
FABHEX
98 Lancaster Road, Newcastle Under Lyme, Staffordshire, England, ST5 1DS
The ICO says a privacy notice should identify the organisation and explain how people can contact it.
3. The Information We Collect
We may collect and process the following types of personal data:

  • Your name

  • Your email address

  • Your telephone number

  • Your billing and delivery address

  • Information you provide when you contact us

  • Order, quotation, and transaction details

  • Website usage data, such as IP address, browser type, device information, and pages visited

  • Marketing preferences you tell us about

The ICO says individuals must be told what personal data is collected and how it is used.
4. How We Collect Your Data
We collect personal data in a number of ways, including:

  • When you submit an enquiry form

  • When you contact us by email, phone, or other direct communication

  • When you request a quotation

  • When you place an order

  • When you subscribe to marketing communications

  • Through cookies and similar website technologies, where used

The ICO guidance explains that a privacy notice should tell people how their information is obtained, including when it comes directly from them or through website technologies.
5. How We Use Your Data
We may use your personal data to:

  • Respond to your enquiries

  • Provide quotations

  • Process and fulfil orders

  • Arrange delivery and after-sales support

  • Communicate with you about your order or enquiry

  • Improve our website, products, and services

  • Send marketing communications where permitted by law or where you have consented

  • Comply with legal and regulatory obligations

  • Establish, exercise, or defend legal claims

Under the UK GDPR, organisations must explain the purposes for which they process personal data.
6. Lawful Bases for Processing
We rely on one or more of the following lawful bases under the UK GDPR:

  • Contract — where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you

  • Legal obligation — where we need to process your data to comply with the law

  • Legitimate interests — where it is necessary for our legitimate business interests and your rights do not override those interests, such as managing enquiries, improving services, and administering our website

  • Consent — where required, for example for certain marketing communications or non-essential cookies

The ICO requires privacy information to include the lawful basis for processing, and Article 6 UK GDPR sets out the lawful bases.
7. Marketing
We may send you marketing communications about our products, services, or promotions where you have asked to receive them, where you have consented, or where we are otherwise permitted to do so by law.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option in any marketing email.
The ICO says privacy information should explain the purposes of processing and, where relevant, the right to withdraw consent.
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to help it function properly, understand how visitors use the site, and improve user experience.
Where required, we will ask for your consent before placing non-essential cookies on your device.
Further information about our use of cookies should be set out in our Cookie Policy or cookie notice.
The ICO provides separate guidance on cookies and privacy notices and states that organisations should explain their use of cookies and provide appropriate privacy information.
9. Sharing Your Data
We may share your personal data with trusted third parties where necessary, including:

  • Delivery and logistics providers

  • Payment processors

  • IT and website service providers

  • Professional advisers, such as accountants, insurers, or legal advisers

  • Regulators, authorities, or law enforcement bodies where required by law

We do not sell your personal data to third parties.
The ICO says privacy information should explain who personal data is shared with, or the categories of recipients.
10. International Transfers
Some of our service providers may process personal data outside the UK. Where this happens, we will take appropriate steps to ensure your personal data is protected and transferred lawfully.
The UK GDPR requires individuals to be told about transfers outside the UK in relevant cases, including the safeguards used where appropriate.
11. Data Retention
We will keep your personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, warranty, or reporting requirements.
Retention periods may vary depending on the type of data and the reason we hold it.
The ICO says a privacy notice should explain, where possible, how long personal data will be kept, or the criteria used to decide that period.
12. Your Rights
Under data protection law, you may have the right to:

  • Be informed about how your data is used

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to processing in certain circumstances

  • Request transfer of your data where applicable

  • Withdraw consent at any time where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

The ICO’s guidance on the right to be informed and individual rights confirms these rights form part of the UK GDPR framework.
13. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration.
However, no internet transmission or website storage system can ever be guaranteed to be completely secure.
The UK GDPR and Data Protection Act framework require organisations to handle personal data securely.
14. Third-Party Links
Our website may contain links to third-party websites. If you follow a link to any external website, please note that those websites have their own privacy policies and we do not accept responsibility or liability for them.
15. Children’s Privacy
Our website and products are not intended for children, and we do not knowingly collect personal data from children unless this is clearly necessary and lawful.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with a revised effective date.
The ICO recommends privacy information is kept under review and updated where necessary.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details below:
FABHEX LTD

98 Lancaster Road, Newcastle Under Lyme, Staffordshire, England, ST5 1DS
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully. The ICO is the UK’s data protection regulator.

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